Subscription Plans.

(a) If you purchase a subscription plan (a “Subscription Plan”), you will be charged the subscription fee, plus any applicable taxes, plus set-up fee (if applicable) and other charges (“Subscription Fee”), at the beginning of your Subscription Plan and each subscription period (e.g., monthly or annually, as specified when you purchase such Subscription Plan) thereafter. Subscription Plans and Subscription Fees are described in more detail at https://www.exclusivityglobal.tech/residential-services/, and may be updated from time to time without notice (except that the monthly fee for any “Annual Plan, Paid Monthly” (if such option is selected at checkout) will remain locked in for the first year of such Subscription Plan).

(b) Subscription Plans become active as soon as your initial payment is processed. If you select the “Annual Plan, Prepaid” option, the entire applicable annual Subscription Fee plus applicable taxes will be charged at the initial payment. If you select the “Annual Plan, Paid Monthly” option, the applicable first month’s Subscription Fee plus set-up fee will be charged at the initial payment, and thereafter the monthly Subscription Fee plus applicable taxes will be charged each month for the duration of the applicable year for that annual Subscription Plan.

(c) Your Subscription Plan will renew automatically at the end of the applicable subscription period (e.g. at the end of the one-year period for an annual Subscription Plan) until you turn off auto-renewal. Renewal rates are subject to change, but you will be notified of any change in your rate and be provided with the option to cancel in accordance with these Terms. Plan auto-renewal may be disabled at any time (but must be done on or prior to the last business day before the auto-renewal is scheduled to take effect in order to avoid being charged for such renewed term), however the plan will remain active for the remainder of the annual plan period and you will be responsible for the applicable charges for the remaining months of the annual plan period. You may turn off the auto-renewal option from “My Account” or by contacting Exclusivity Global Technologies LLC support at [email protected] If you elect not to renew, your right to use the Platforms under the Subscription Plan will continue until the end of your then current subscription period and will then terminate without further charges.

(d) Payment failures will result in immediate deactivation of the applicable Subscription Plan(s). Exclusivity Global Technologies LLC Services will not be available to Users with a deactivated plan due to payment failure. Any outstanding payments will need to be made in order to reactivate the applicable Subscription Plan and bring your account current.

Gift Cards

Exclusivity Global Technologies LLC may offer gift cards for purchase (“Gift Cards”). Gift Cards are redeemable only as payment for a Booking or a Subscription Plan. Gift Cards have no cash value and are not redeemable for cash unless otherwise required by law. Gift Cards must be presented (or the applicable identification number entered) at the time of payment and any available balance will be applied to your purchase. You agree that you will comply with all Gift Card terms and conditions. Gift Cards are not replaceable if lost or stolen. Gift Cards cannot be used for previous purchases, credits, or the purchase of Gift Cards, and cannot be used to make a payment towards third party items the balance on a credit card. We reserve the right to limit quantities of Gift Cards purchased by any person or entity and to cancel a Gift Card if we believe that the Gift Card was obtained through fraudulent or unauthorized means. No credit card, credit line, overdraft protection, or deposit account is associated with your Gift Card. Unused Gift Card balances are not transferable, and you may not sell a Gift Card or otherwise barter for its exchange although you may give a Gift Card to someone else as a gift. A Gift Card is void if copied, altered, transferred, purchased or sold. Purchases of Gift Cards are final and not refundable. We reserve the right to correct the balance of a Gift Card if we believe that a billing error has occurred, and we disclaim all liability for any such billing errors. Gift Cards and their use are subject to these Terms and use of a Gift Card constitutes acceptance thereof. Applicable terms and conditions are subject to change without notice. If the laws pertaining to a Gift Card require additional or different terms and conditions, then such terms and conditions shall apply. For questions or additional information, contact us at [email protected] In the event you do not use your Gift Card for a certain period of time, we may be required to turn over the remaining Gift Card balance to a state under such state’s unclaimed or abandoned property law. Although your Gift Card does not expire, if we are obligated to turn over the remaining balance of your Gift Card under a state”s unclaimed property law, by operation of law we will be released from any further liability or obligation with respect to your Gift Card and you may be required to contact the state”s unclaimed property administrator to attempt to recover your unused Gift Card balance. To protect your right to continue to use your remaining Gift Card balance, we will make reasonable efforts to exempt your Gift Card from state unclaimed property laws.

Cancellation Policy

We understand that schedules can change on short notice as do our customers’ needs. Fees apply to in-home services only.

You may cancel a confirmed appointment up to 24 hours prior to the appointment time at no charge.

A $25 cancellation fee will be applied to cancellations within 24 hours of a confirmed appointment.

If you fail to cancel at least 3 hours prior to the confirmed appointment time, you will be charged in full for your scheduled service.

Rescheduling

You may reschedule a confirmed appointment up to 3 hours prior to the appointment time at no charge.

A $25 service fee will be applied to appointments rescheduled within 3 hours of the appointment time.

If you need to cancel or reschedule your appointment, please call Support at 1-888-488-6230 to ensure prompt attention.

Adult consent / authorization

An adult at least 18 years old (19 in AL and NE; 21 in Puerto Rico) must be present to authorize and approve all work completed. You confirm we have the right and are allowed to do the work you requested at the premises (e.g., you’ve received any necessary permission from a landlord or homeowner’s association).

Safety

We need a safe working environment and reserve the right to refuse or reschedule service due to conditions we find dangerous or unsafe, including but not limited to possible code violations, extreme temperatures, natural disasters, or other hazards—real or perceived. Some items that need to be hauled away may require additional equipment/personnel to safely remove, which may result in a delay or rescheduling of the haul-away.

3RD PARTY CONTRACTORS

THE SERVICES MAY BE PERFORMED, AT OUR DISCRETION, BY EITHER OUR OWN EMPLOYEES OR ONE OF OUR AUTHORIZED, INDEPENDENT 3RD PARTY CONTRACTORS. WE REQUIRE OUR 3RD PARTY CONTRACTORS TO CONDUCT A BACKGROUND CHECK ON ANY PERSON THEY HIRE WHO WOULD ENTER YOUR HOME.

Access / workspace conditions

We will need (1) access to your residence or place of business, as applicable, and any product you have ordered service for, (2) your cooperation with any of our questions or requests, and (3) electrical power. Some services may not be performed if minimum system requirements are not met, technical issues are encountered (such as wiring or overcoming physical/technical barriers), or requirements are unusual or extensive, as determined by us. You are responsible for clearing the work area prior to our arrival. Service may be denied, and a cancellation fee charged if we arrive for an appointment and no adult is present or we determine we do not have appropriate access or cooperation from those on site. If our ability to render service is impaired by you or circumstances beyond our control, we may elect to not provide service. For any uninstallation service, we are not responsible for repairing any changes made to the premises. We will not disassemble or break down product for haul-away service even if necessary for removal.