What are our residential computer services?

Exclusivity Global Technologies, LLC offers an on-demand, in-home tech support service provided by our fully-vetted and background checked team of technicians. In addition to a complete range of in-home tech installation and support services, we also offer Online Support for issues that can be resolved remotely. We’re making technology in the home simple.

 

Is Exclusivity Global Technologies, LLC available in my area?

Please visit our service map page! If you need service in a more remote area, it may take a little longer than usual to match you with a technician, but we’ll do everything we can to service your request. Thanks in advance for your patience. Our team of techs is growing every day.

 

What are your hours?

In-home tech support services are available from 9am to 9pm, 7 days a week. Remote tech support and our customer support staff is available 24/7. For support issues, email us at [email protected] or call 888-488-6230.

 

Do you offer a subscription service?

Yes! We have a number of tech support plans available which include both in-home and unlimited remote support.



What is your cancellation and rescheduling policy?

If you need to cancel or reschedule your appointment, please call Support to ensure prompt attention.

 

You may cancel a confirmed appointment up to 24 hours prior to the appointment time. A $25 cancellation fee will be applied to cancellations within 24 hours of a confirmed appointment. If you fail to cancel at least 3 hours prior to the confirmed appointment time, you will be charged in full for your scheduled service.

 

You may reschedule a confirmed appointment up to 3 hours prior to the appointment time. A $25 service fee will be applied to appointments rescheduled within 3 hours of the appointment time.

 

Fees apply to in-home services only. Please visit our cancellation & rescheduling policy page for more details.

 

How do I get help?

Please contact us at [email protected] For immediate assistance, call 888-488-6230.

 

How do I set up an appointment?

First, select the service you need from the home page. Provide a few details about your issue and the location where you need service. You’ll then select a convenient date and time for your appointment and finally a payment method.

 

What if I don’t know what’s wrong?

Not a problem. Just choose the appropriate service and add as much detail about the issue as you can. We’ll review your request and reach out if we have any questions. If you need help determining the appropriate service you need, feel free to contact us by email or phone. Our support specialists can help create your service request.

 

How soon can I schedule my appointment?

You can request in-home service as soon as the next day through our website. If your service can be performed remotely, Online Support is available 24/7 and is often the fastest way of getting issues resolved.

 

Can I make changes to my appointment?

You can reschedule or cancel your appointment from My Account. For any other issues, please call Support.

 

Can I select the same tech for subsequent visits?

We can accommodate some requests, but please remember that our techs are experts in specific areas. To ensure the best and most efficient service possible, we match you with the most qualified tech for your issue. That may or may not be your previous tech. If you’d like a specific tech, please book your service through one of our support specialists at 888-488-6230.

 

What is Online Support?

This option is available for services that can be performed remotely. It’s great for more time-consuming services like virus removals and computer tune-ups. You can get support right away and we’re available 24/7. When you’re ready to begin, one of our techs will log into your computer to perform your service while you watch the magic happen right before your eyes. Remote services are discounted so not only is it convenient, it saves you cash! If the service you need can be performed remotely, you’ll see the option to select Online Support during booking.



Should I arrange for additional services with my tech?

If you need additional service on an existing order, your tech will let our support team know. If you need a new service, you can book online or by phone. Please don’t contact your tech directly to book an appointment or make a payment. The Exclusivity Global Technologies, LLC Guarantee and any warranties only apply to services booked through our system. Additionally, any services arranged directly between you and your tech are not covered by our insurance policy.



Do I pay the tech directly?

No, please do not provide payment to your tech. Payment will be applied to your credit card on file.

 

Should I tip my tech?

No tip is necessary. But feel free to thank them for doing a great job.

 

What is the Safety & Support Fee?

The Safety & Support Fee will be applied to all in-home orders. This fee is invested into tools, training and staff which sustain our platform.